Frequently Asked Questions
Our working hours are: (Eastern Standard Time)
Mon-Fri: 10am - 5pm
Sat: 11am - 5pm
About Vacuum Warehouse
Where are you located?
Richmond Hill, Ontario, Canada. (#3-8910 Yonge St)
How long have you been in business?
We have been proudly serving Canadians Since 1999.
What currency do you charge?
Canadian Dollars in Canada and USD in the US.
Shipping Related Questions:
Where do you Ship From?
Which method do you use for Free Shipping?
We mostly use Canada Post Regular Parcel for our Free Shipping Method. Items over $100 are signature required.
How Long will it take for my package to arrive? (free shipping option)
Depending on where we need to ship:
- Ontario and Quebec (Montreal) usually about 2-3 business days.
- BC and Alberta usually about 4-5 Business Days.
- Other Provinces generally about 3-4 Business Days.
What if there is no one home to accept the package when the package arrives?
All shipments over $100 are signature required. That means if no one is present to accept and sign for the package, the package will be sent to the closest Canada Post location to be picked up at your convenience. Also, a notice will be left to notify you of the location of the package.
What if I wanted to return the vacuum?
No Problems. We offer you a 100% money-back guarantee within 30 days of your purchase. If you wish to return or exchange your item(s), we will refund you the full purchase price. Items will be refunded if they are in their original condition (in working order, no foul smells/odours, no broken parts, and no missing pieces). You must return the vacuum in the original box, with no missing parts or damage.
Miele Vacuums Warranty Related Questions
What happens if the vacuum needs warranty work? Do I have to send it back to you?
No, you don't have to send it back to us if you didn't want to. Miele Warranties are nationwide, and there are many warranty centers across Canada. In case you need any repair on your vacuum, you can take the vacuum to the closest Miele warranty center.
What if there is no Miele warranty center close to me?
Well, there are two types of warranty works that may be required.
- A part that breaks and needs to be exchanged. In this case, give us a call with your order # and the unit's serial number. We will process your warranty and will ship a new part out to you free of charge.
- Service has to be performed. Although this is rare, it may happen. In this case, we can arrange for you to ship the vacuum to us; we will complete whatever warranty work is required and send the vacuum back to you.
What is NOT covered under warranty?
Mostly misuse. That could mean vacuuming liquids, Using the vacuum without a bag or filters, using Non-Original Miele Bags and filters, or clogging the vacuum with a big object (socks, toys...)
Is your online checkout system secure?
Absolutely. We have gone to great lengths to ensure our customers enjoy the most up to date security features on our checkout page. If you look closely at our URL, you will see the "HTTPS://" before our domain name. That indicates the security of the website and our check out page.
What Tax Rate do you charge?
When ordering online, Sales Taxes are charged based on the billing and shipping address. Once you have input your Billing/Shipping address, the system will automatically adjust for that province's taxes accordingly. WE DO NOT CHARGE PST FOR BC AND QUEBEC CUSTOMERS.
What happens if I found a better price?
We price match. All we need is the link to the same product being sold at a lower price.
Do you Sell Used / Refurbished Vacuums or parts?
No. We Do Not. Every item sold is brand new in its original box.
With Miele Vacuums, do I have a choice of color?
No. Miele Vacuums are Colour-coded. That means each model is made only in one color.
How do I choose a vacuum that is right for me?
Read Our Blog about choosing the right vacuum.
You can also call us at Toll-Free 1-877-220-5656 or send us an email at Sales@vacuumwarehouse.ca
Where can I buy Miele bags?
You can always order from us, online shops or any major department store such as Best Buy, Bed Bath and Beyond, The Bay.
I saw a Miele vacuum model on the US website. Can I buy them here?
No. Us models are different from Canadian models. Chose the ones that you see on Canadian websites.
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