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Shipping and Returns

 

Shipping Charges:

Shipping is free for all Orders above CAD$75 before tax. (This includes all provinces in Canada. Territories may be excluded). 

Estimated Delivery Times:

Although shipping rates and delivery times will be different for each order, the information below should help provide a rough estimate of approximate shipping time estimates:

South-Central Ontario: 1-2 Business Days

Northern Ontario, Montreal: 2-3 Business Days

All other provinces and Quebec: 4-5 Business Days

 Return Policy -100% Money Back Guarantee -

Our customer's satisfaction is our number one priority. If you are not fully satisfied with your purchase for whatever reason, we will offer you a 100% money-back guarantee within 30 days of your purchase. If you wish to return or exchange your unopened item(s), we will refund you the purchase price in full, PLUS give you a 10% credit towards your next purchase given the items are not on sale. Items will be refunded only if they are in their original condition (in working order, no foul smells/odours, no broken parts, and no missing pieces). Non-stocked special ordered items, Air Purifiers, Parts, Accessories, and Coffee Machines, may not be returned.

If returning by mail, Call Us. We will then issue you a Return Authorization code. 

We are not responsible for items that are lost or damaged during shipment. Once we receive your shipment, we will inspect the product(s) and reason for return. After the product is inspected and in its original condition, we will process your refund through the original payment method.

Please note that outbound shipping costs, including promotional shipping and return shipping costs, will not be refunded. We are not responsible for returned shipping costs. 

Cancellations: If you have placed an order and would like to cancel for any reason, please contact us immediately. We will do all we can to cancel the order, but you are liable for all shipping and handling charges (including promotional outbound shipping) and return shipping if this is not possible.

Unsuccessful Delivery: If you have refused your order upon delivery, or if no one is available at the delivery location to accept the item(s), you will be liable for outbound shipping (including promotional shipping), return shipping costs. 

Our Contact info: Vacuum Warehouse Inc. 8910 Yonge St. Unit #3 . Richmond Hill, ON CA. L4C 0L7. 

Tel: (905) 709-6022 

Toll- Free: 1-877-22-5656