Standard 5-year warranty coverage:
The standard 5-year warranty applies to all SEBO vacuum cleaners (excluding the SOFTCASE CE12 – see below), ET power heads, DUO Brush machines, and DISCO Polishers. SEBO Canada or an Authorized SEBO Dealer located in Canada will provide the original owner free repair services, and any parts needed to fix a broken or defective SEBO machine (listed above) that falls within the scope of ordinary household use for the following warranty periods, all of which begin on the date of the new product purchase:
- Five years motor(s) – SEBO motors (brush and suction) are covered.
- Five years non-wear parts. See Item #4 for list of exclusions.
- One year labor – all warranty labor must be performed by SEBO Canada or an Authorized SEBO Dealer located in Canada.
- Lifetime AUTOMATIC X-Series Belts. On SEBO AUTOMATIC X vacuums, a lifetime warranty is provided on the drive belts, which also includes the labor costs to replace them.
SOFTCASE CE12 3-year warranty coverage:
The 3-year warranty coverage applies exclusively to the SOFTCASE CE12 upright vacuum. SEBO Canada or an Authorized SEBO Dealer located in Canada will provide the original owner free repair services, and any parts needed to fix a broken or defective SEBO SOFTCASE CE12 vacuum cleaner that falls within the scope of ordinary household use for the following warranty periods, all of which begin on the date of the new product purchase:
- Three years motor(s) – all SEBO motors (brush and suction) are covered.
- Three years non-wear parts. See Item #4 for list of exclusions.
- Three year labor – all warranty labor must be performed by SEBO Canada or an Authorized SEBO Dealer located in Canada.
Exclusive 10-year warranty coverage:
The exclusive 10-year warranty coverage applies to select vacuum cleaners purchased from SEBO dealers in Canada. An Assigned Registration Code is required to complete the extended warranty registration form and is found on the box of the vacuum cleaner. The online registration form needs to be completed within 30 days of purchase to qualify.
SEBO Canada or an Authorized SEBO Dealer located in Canada will provide the original owner free repair services, and any parts needed to fix a broken or defective SEBO vacuum cleaner (excluding the SOFTCASE CE12), DUO Brush Machine, or DISCO Polisher that falls within the scope of ordinary household use for the following warranty periods, all of which begin on the date of the new product purchase:
- Ten years motor(s) – all SEBO motors (brush and suction) are covered.
- Ten years non-wear parts. See Item #4 for list of exclusions.
- Five years labor – all warranty labor must be performed by SEBO Canada or an Authorized SEBO Dealer located in Canada.
- Lifetime AUTOMATIC X-Series Belts. On SEBO AUTOMATIC X vacuums, a lifetime warranty is provided on the drive belts, which also includes the labor costs to replace them.
SEBO Canada or an Authorized SEBO Dealer located in Canada must complete all warranty repairs. Warranty coverage is not provided for a SEBO vacuum that was purchased in Canada but requires repairs outside of Canada.
The warranties provided for above apply exclusively to SEBO vacuum cleaners, powerheads, DUO Brush Machines, and DISCO Polishers that are used residentially.
A 1-year warranty is provided for SEBO machines that are used commercially.
The Wear Parts excluded from warranty coverage include, but are not limited to, used filter (dust) bags, used micro-hygiene filters, used exhaust filters, the cable (external cord), the attachment hose, the brush rollers, the brush roller set or the edge brush, the front bottom plate, the rear bottom plate, the sealing strip, the attachment tube, the crevice nozzle, the upholstery nozzle, the dusting brush and all of the optional attachments.
Bags and filters that have a manufacturer’s defect and are unused are covered under warranty and will be replaced with the same item.
The sales receipt showing the date, price, and item purchased is the initial proof-of-purchase document, and it determines the validity of warranty. To be certain that your warranty claim can be processed as quickly and efficiently as possible, please retain your original receipt and complete the online registration form here (details of which were provided with your new SEBO vacuum cleaner).
This warranty gives you specific legal rights. You may also have other legal rights, which vary from province to province.
This warranty applies only to SEBO products purchased directly from SEBO Canada or an Authorized SEBO Dealer located within Canada.
The Warranty Does Not Cover:
- Dealer-sponsored vacuum maintenance and tune-up services.
- Products that are second-hand or products outside of the warranty period.
- Machines that have not been assembled, used, or maintained in accordance with the operating instructions.
- Machines, bags, filters, and spare parts designed or intended for use in countries other than Canada.
- Defects or damage caused by the use of non-genuine SEBO parts, including but not limited to bags, filters and spare parts, or machines that have unauthorized modifications.
- Defects or damage caused by service or parts provided by a non-authorized SEBO dealer.
- Machines in which filters have been washed and/or bags have been reused.
- Typical wear and tear, accident, other casualty, misuse, neglect, improper use or maintenance, or any machine in which the serial number has been altered or removed.
- Normal maintenance, such as the removal of clogs, cleaning brush rollers, or changing bags and filters.
- Damage caused by external sources, such as liquids, plaster/drywall dust, construction debris, hot materials, weather, or proximity to heat, e.g., fires, ovens, radiators, etc.
Above page is copied from SEBO Canada's website directly and is subject to change without notice.
