Fraud prevention that protects merchants and cardholders
Why am I getting an email/call/text message from Vacuum Warehouse Fraud Prevention Department to confirm a transaction?
You received an email from Vacuum Warehouse because your transaction had an irregular shopping characteristics and/or elevated risk. Vacuum Warehouse wants to confirm the transaction was made by the authorized cardholder.
After I confirm the transaction, do I need to do anything else?
After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.
Will Vacuum Warehouse ever ask me for my personal information?
Vacuum Warehouse will never ask you for your full credit card number, social security number or any other personal information.
Will my order be delayed?
As soon as your response is received, your order will be released for processing.
I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?
After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.