Great Question. When customers ask about the advantages of buying from us versus directly from the manufacturer, the question usually falls into one of two categories:
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Are you looking for a better deal?
We sell commodities, meaning the same product is sold at the same price everywhere, and our margins are already very slim. That said, if you have a specific request in mind, please don’t hesitate to ask—we’ll do our best to accommodate! -
Are you wondering about the added value we provide?
If you’re asking whether we can offer a better buying experience, the answer is absolutely yes. Here’s how we stand out:
Ask These Questions Before Buying:
Not taking into consideration all the effort we have put into our videos and our website to educate our customers about the products in making sure they are making the best decision for their needs, if
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Does the manufacturer provide free shipping for warranty repairs?
We cover free shipping to and from our service center if your vacuum needs servicing under warranty. Manufacturers typically leave shipping costs up to you and simply refer you to a dealer. -
Does the manufacturer allow you to try the vacuum risk-free?
We offer a 30-day hassle-free return policy so you can confidently test the vacuum at home. Most manufacturers don’t provide this level of flexibility. -
Does the manufacturer protect you against price drops?
With our 90-day price match guarantee, if the price drops anywhere within 90 days of your purchase, we’ll refund the difference. -
Does the manufacturer ship for free?
We provide free, fast shipping on all purchases. Many manufacturers charge for delivery, adding extra costs. -
Does the manufacturer offer personalized post-purchase support?
When you buy from us, you’ll receive exclusive how-to videos to guide you through setup, use, and maintenance. Without this, you might spend unnecessary time figuring things out on your own. -
Does the manufacturer troubleshoot warranty issues on the spot?
We offer video call support to quickly resolve most issues, often without needing you to send in your vacuum. Manufacturers typically direct you to a dealer, leaving you to navigate the process alone. -
Does the manufacturer provide trade-in options or extended warranties?
Our trade-in program helps you save money by recycling your old vacuum, and we also offer extended warranties on select models for extra peace of mind—options manufacturers don’t provide.
If the answer to any of these questions is “no,” buying directly from the manufacturer could mean missing out on personalized care, convenience, and added value that make your vacuum ownership experience smoother and worry-free.
