Shopping online is convenient, but what happens if your package goes missing, gets damaged, or worse, stolen? Don't sweat it – we've got you covered with very our Shipping Insurance: ShipShield.
With
ShipShield, you can shop worry-free knowing that your packages are protected against theft, damage, and loss. Whether it's a vacuum, Coffee Machine or just parts and accessories
ShipShield has you covered from doorstep to doorstep.
Here's what
ShipShield gets you:
Protection from the Unexpected: Accidents happen, but you shouldn't bear the brunt of it.
ShipShield ensures that you're safeguarded against damage, loss, theft or any other unforeseen circumstances, giving you peace of mind with every purchase.
Hassle-Free Claims: In the unfortunate event that you need to make a claim, we've streamlined the process to make it as easy and stress-free as possible. Our dedicated support team will guide you through every step, ensuring a smooth resolution. Just send an email to support@vacuumwarehouse.ca to start a claim.
Terms:
- ShipShield Insurance covers theft, damage, and loss of items during transit.
- In the event of damage, you must inform us within 24 hours of receiving the item. You also need to provide photos of the damage to the item. We will process a return label and once we received the original shipment we will ship a replacement of the damaged item.
- In the event of a lost package, you must inform us in writing by email or chat within 24 hours of the indicated "delivery" status on the tracking.
- Claims must be reported within 24 hours of the expected delivery date.
- Certain exclusions and limitations may apply. Please refer to our terms and conditions for full details
- Coverage Limitations: The insurance coverage is limited on the maximum reimbursement of a value not exceeding the order value.
- Proof of Loss: In the event of a claim, you may be required to provide proof of loss, such as photographs of damaged items, original purchase receipts, or a written statement detailing the circumstances of the loss.
It's important to carefully review the terms and conditions of the shipping package insurance policy to ensure that you understand the coverage provided and any obligations or limitations associated with the policy.
